{"id":6154,"date":"2026-04-21T18:22:26","date_gmt":"2026-04-21T10:22:26","guid":{"rendered":"https:\/\/igloocoolers-us.com\/?page_id=6154"},"modified":"2026-04-21T18:54:07","modified_gmt":"2026-04-21T10:54:07","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/igloocoolers-us.com\/index.php\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<h2 id=\"customer-service\">Customer Service<\/h2>\n<div>\n<p>We&#8217;re here to help! Typical reply within 2 business days.<\/p>\n<p><strong>Email:<\/strong>\u00a0<a href=\"mailto:support@igloocoolers.zendesk.com?subject=Customer%20Service\">suppor@igloocoolers.zendesk.com<\/a><\/p>\n<p><strong>Phone:<\/strong>\u00a0<a href=\"tel:18002737024\">1-800-273-7024<\/a><\/p>\n<p><strong>Hours:<\/strong>\u00a0Monday &#8211; Friday, 6am &#8211; 5pm (PST)<\/p>\n<p>Online Chat available Monday &#8211; Friday, 7am &#8211; 4pm (PST) when the chat widget is visible.<\/p>\n<div>\n<p>Holiday Closures<\/p>\n<p>Our Customer Service team will be unavailable on the following dates:<\/p>\n<ul>\n<li>April 3, 2026 &#8211; Customer Service is available from 6am PST &#8211; 11am PST<\/li>\n<li>December 24, 2026<\/li>\n<li>December 25, 2026<\/li>\n<li>December 31, 2026<\/li>\n<li>January 1, 2027<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<hr \/>\n<h2 id=\"warranty\">Warranty Service<\/h2>\n<p>If your Igloo product fails due to defects in material or workmanship and is within the warranty period, submit a claim using our online form.<\/p>\n<p>Purchased at a retailer and still within their return window? Please return it to the retailer first. If outside their window but within Igloo&#8217;s warranty period, use the form below. Do not send your product back until instructed by an Igloo representative.<\/p>\n<div><a class=\"igloo-btn\" href=\"https:\/\/www.igloocoolers.com\/pages\/warranty-form-submission\" target=\"_blank\" rel=\"noopener\">Submit a Warranty Service Request<\/a><\/div>\n<p><strong>For electric appliances see\u00a0<a href=\"https:\/\/www.igloocoolers.com\/pages\/contact-us#appliance-support\">Appliance Support<\/a>\u00a0below.<\/strong><\/p>\n<hr \/>\n<h2 id=\"returns\">Returns<\/h2>\n<p>Start a return or exchange using our self-service portal.<\/p>\n<div><a class=\"igloo-btn\" href=\"https:\/\/www.igloocoolers.com\/RMA\" target=\"_blank\" rel=\"noopener\">Start a Return or Exchange<\/a><\/div>\n<ul>\n<li>Returns accepted within 30 days &#8211; unused, in original packaging<\/li>\n<li>Customized products are not eligible for returns<\/li>\n<li>Refunds issued after inspection &#8211; typically 7-10 business days<\/li>\n<li>Return shipping and processing fees may apply<\/li>\n<li>Exchanges do not incur a return shipping fee<\/li>\n<\/ul>\n<hr \/>\n<h2 id=\"appliance-support\">Appliance Support<\/h2>\n<p>For Igloo-branded electric appliances (refrigerators, freezers, ice makers, wine coolers), support depends on manufacture date:<\/p>\n<ul>\n<li>Manufactured before 1\/1\/2018 &#8211;\u00a0<a href=\"https:\/\/www.curtisint.com\/product-support\" target=\"_blank\" rel=\"noopener\">Curtis International<\/a><\/li>\n<li>Manufactured after 6\/1\/2018 &#8211;\u00a0<a href=\"https:\/\/www.nostalgiaproducts.com\/pages\/support\" target=\"_blank\" rel=\"noopener\">Nostalgia Products<\/a><\/li>\n<\/ul>\n<hr \/>\n<h2 id=\"marketing\">Marketing Requests<\/h2>\n<ul>\n<li>Donations &#8211;\u00a0<a href=\"mailto:donations@igloocorp.com?subject=Donations\">donation@igloocorp.com<\/a><\/li>\n<li>Sponsorship &#8211;\u00a0<a href=\"mailto:sponsorship@igloocorp.com?subject=Sponsorship\">sponsorshi@igloocorp.com<\/a><\/li>\n<li>Marketing &#8211;\u00a0<a href=\"mailto:marketing@igloocorp.com?subject=Marketing\">marketin@igloocorp.com<\/a><\/li>\n<\/ul>\n<hr \/>\n<h2 id=\"custom-orders\">Bulk Custom Orders<\/h2>\n<p><a href=\"https:\/\/www.igloocoolers.com\/pages\/custom-orders-for-business\" target=\"_blank\" rel=\"noopener\">Visit our Custom Orders for Business page<\/a><\/p>\n<hr \/>\n<h2 id=\"retailer-support\">Retailer Support<\/h2>\n<ul>\n<li>Email &#8211;\u00a0<a href=\"mailto:sales_dept@igloocorp.com\">sales_dep@igloocorp.com<\/a><\/li>\n<li>Phone &#8211;\u00a0<a href=\"tel:12813946800\">(281) 394-6400<\/a><\/li>\n<li>Corporate Hours &#8211; Monday &#8211; Friday, 8am &#8211; 5pm (CST)<\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6154","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/pages\/6154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/comments?post=6154"}],"version-history":[{"count":3,"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/pages\/6154\/revisions"}],"predecessor-version":[{"id":6183,"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/pages\/6154\/revisions\/6183"}],"wp:attachment":[{"href":"https:\/\/igloocoolers-us.com\/index.php\/wp-json\/wp\/v2\/media?parent=6154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}